Indemnity Information
What documents do we need?
1. The complaint and any associated correspondence (emails, letters, notes of conversations)
2. The practice complaints policy
3. Relevant records (including records, radiographs FP17’s, treatment plans, referral documents and
correspondence)
4. The dentist’s contract and confirmation of whether an associate or practice owner
5. The dentists comments in writing on the treatment, their recollection of any conversations and
issues raised in the complaint